DimensionAI

Terms of Service

Effective Date: June 26, 2026 Last Updated: June 26, 2026

Note: These terms are effective as of the date above and may be updated from time to time. Questions? Contact legal@getdimension.ai.

1. Agreement to Terms

These Terms of Service ("Terms") are a binding legal agreement between you ("you," "your," or "Customer") and Get Dimension AI Inc., a Delaware corporation with its principal place of business at 10 Catamount Drive, Medford, NJ 08055 ("Dimension AI," "we," "us," or "our"), governing your access to and use of the Dimension AI software platform, websites, mobile applications, APIs, and related services (collectively, the "Service").

By creating an account, clicking "I agree," accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Service.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you individually and that organization.

ARBITRATION NOTICE: Section 17 contains a binding arbitration agreement and class action waiver that affect your legal rights. Please read carefully.

2. Definitions

  • "Account" means your Dimension AI user account.
  • "AI Output" means any material takeoff, estimate, piece count, cut list, bill of materials, board-foot calculation, recommendation, or other output generated by the Service's artificial intelligence features, whether in whole or in part.
  • "Content" means any data, files, plans, drawings, documents, images, audio, text, or other materials you upload, input, or otherwise submit to the Service.
  • "Documentation" means any user guides, help content, or technical documentation we make available for the Service.
  • "Subscription" means a paid or trial plan granting access to the Service.

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Service. The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. By using the Service, you represent that you meet these requirements.

The Service is intended for use by professional contractors, remodelers, and construction industry users in their trade or business. It is not designed for consumer purposes.

4. Accounts

Registration. You must provide accurate, current, and complete information when creating an Account and keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity under your Account.

Security. Notify us immediately at support@getdimension.ai of any unauthorized access or security breach. We are not liable for losses caused by unauthorized use of your Account prior to notice.

One Account Per Person. You may not share your Account or transfer it to another party without our written consent.

5. Subscriptions, Trials, Fees, and Billing

Our Subscription & Billing Terms supplement this Section with the detailed billing terms — including trials, auto-renewal, discounts, seat changes, plan changes, cancellation, failed payments, and refunds — and are incorporated into these Terms.

Plans. Specific plan features, limits, and pricing are shown on our pricing page and at checkout before you subscribe.

Free trial. New organizations are eligible for a single 7-day free trial and must provide a valid payment method to start it. We do not auto-charge for trials. When the trial ends, your account pauses until you choose to subscribe — your payment method is charged only after you affirmatively start a paid Subscription. If you do not subscribe, the trial simply ends and you are not charged.

Paid Subscriptions and renewal. A Subscription begins only when you affirmatively choose a plan and start it. Once started, your Subscription renews automatically for successive periods of the same length (monthly or annual, as selected), and you authorize us and our payment processor to charge your payment method on each renewal date until you cancel. You may cancel at any time in your Account settings; cancellation takes effect at the end of the current billing period, and you retain access until then.

Refunds. We consider refund requests on a case-by-case basis and may, at our discretion, issue a prorated refund for the unused portion of a Subscription. Except as required by law or expressly stated otherwise, fees are non-refundable.

Taxes. Fees are exclusive of taxes. You are responsible for all applicable sales, use, VAT, and similar taxes, excluding taxes based on our net income.

Changes to Pricing. We may change pricing with at least thirty (30) days' notice. Changes take effect on your next renewal.

Late Payments. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend or terminate access for nonpayment.

6. Your Content; License to Process

You Own Your Content. As between you and Dimension AI, you retain all right, title, and interest in and to your Content, including any architectural plans, drawings, PDFs, photos, measurements, project data, or other materials you submit to the Service.

License to Dimension AI. You grant Dimension AI a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, adapt, create derivative works from, transmit, and display your Content as necessary to (a) provide, operate, secure, and improve the Service; (b) prevent or address technical or security issues; (c) comply with legal obligations; and (d) enforce these Terms. Except for the model-development rights described below, this license terminates when you delete your Content or your Account, to the extent retention is not required by law or for legitimate backup/audit purposes.

Model Development and Training. You additionally grant Dimension AI a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license to use your Content — including the plans, drawings, and other materials you upload — to develop, train, evaluate, and improve Dimension AI's own machine-learning models and the Service. We will apply reasonable de-identification to your Content before or as part of this use where practicable (for example, removing client names, addresses, and similar identifying details from title blocks). We do not permit our third-party AI providers to use your Content to train their models. Because model training is cumulative and irreversible, any model parameters, weights, or other learned artifacts derived from your Content before you delete it remain part of the trained model; deleting your Content or Account stops future use of that Content for training but does not require us to retrain or delete an already-trained model.

Your Representations. You represent and warrant that: (i) you own or have all necessary rights to your Content; (ii) your Content does not infringe or violate any third-party rights, including intellectual property, privacy, or contractual rights; (iii) your submission and our processing of your Content comply with all applicable laws; and (iv) you have obtained all required consents from any individuals identified in your Content.

Responsibility. You are solely responsible for your Content, including its accuracy, completeness, legality, and the consequences of submitting it.

Copyright complaints. If you believe Content on the Service infringes your copyright, see our DMCA / Copyright Policy for how to submit a takedown notice. We respond to compliant DMCA notices and terminate repeat infringers in appropriate circumstances.

7. AI Output: Estimates Only — Verify Before Purchase or Construction

This Section is critical. Read it carefully.

7.1 The Service Produces Estimates, Not Guarantees. Dimension AI uses artificial intelligence, machine learning, and automated reasoning to generate material takeoffs, piece counts, cut lists, dimensions, board-foot calculations, waste factors, and related output from the plans and inputs you provide. All AI Output is an estimate for planning purposes only. AI Output is inherently probabilistic, may be incomplete or inaccurate, and may not reflect current building codes, site conditions, local requirements, engineering specifications, or your actual project needs.

7.2 You Must Independently Verify Everything. You are solely responsible for independently verifying the accuracy, completeness, suitability, and code-compliance of all AI Output before: (a) purchasing any materials; (b) quoting or invoicing any customer; (c) performing any construction, demolition, or installation; (d) making any structural, engineering, or safety decisions; (e) filing for any permit, inspection, or approval; or (f) otherwise relying on AI Output in any way. Verification must be performed by a qualified, licensed professional (such as a licensed contractor, architect, or structural engineer) competent to review the work.

7.3 No Professional Advice. The Service and all AI Output are not, and are not a substitute for, advice from a licensed contractor, architect, structural engineer, building inspector, surveyor, code official, attorney, accountant, or other qualified professional. Dimension AI is not licensed to provide construction, engineering, architectural, or design-professional services in any jurisdiction, and nothing in the Service constitutes such services.

7.4 No Warranty on Output. Without limiting Section 13, Dimension AI makes no representation or warranty that AI Output will be accurate, complete, current, error-free, code-compliant, safe, suitable, structurally sound, or fit for any particular project, use, or purpose. Outputs may vary between runs even given similar inputs.

7.5 You Assume All Risk. You acknowledge and agree that any use of, or reliance on, AI Output is solely at your own risk. To the fullest extent permitted by law, Dimension AI is not liable for: material overages or shortages; rework, waste, or disposal costs; labor costs or delays; code violations or failed inspections; permit denials; structural failures; injury or property damage; lost profits, contracts, or business; or any other loss or harm arising from or related to AI Output, whether direct, indirect, consequential, or otherwise.

7.6 Acknowledgment. By using the Service, you acknowledge that you have read, understood, and agree to this Section 7, and that your business and professional practices include independent verification of AI Output before acting on it.

8. Acceptable Use

You agree not to, and not to permit any third party to:

  • Use the Service for any unlawful, harmful, fraudulent, infringing, or deceptive purpose;
  • Upload Content that is unlawful, infringing, defamatory, or violates any third party's rights;
  • Reverse engineer, decompile, or attempt to discover the source code or underlying models of the Service, except to the extent this restriction is prohibited by applicable law;
  • Resell, sublicense, lease, rent, or otherwise make the Service available to third parties except as expressly permitted;
  • Use the Service to build, train, or improve a competing product or machine-learning model;
  • Access the Service to benchmark it against a competing product without our prior written consent;
  • Circumvent, disable, or interfere with security, authentication, rate-limiting, or usage features of the Service;
  • Use automated means (bots, scrapers, crawlers) to access the Service except through our official API and within documented limits;
  • Upload or transmit malware, viruses, or harmful code;
  • Impersonate any person or misrepresent your affiliation;
  • Use the Service in a manner that exceeds reasonable usage or imposes an unreasonable load on our infrastructure;
  • Remove, obscure, or alter any proprietary notices;
  • Use the Service in a jurisdiction where such use is prohibited, or in violation of U.S. export controls or sanctions laws.

We may investigate suspected violations and cooperate with law enforcement. We may suspend or terminate your access for any violation, with or without notice.

9. Intellectual Property

Our IP. The Service, including all software, models, algorithms, interfaces, designs, documentation, trademarks, logos, and all underlying intellectual property, is owned by Dimension AI or its licensors and is protected by U.S. and international intellectual property laws. We reserve all rights not expressly granted.

Limited License to You. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term.

Feedback. If you submit suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback without obligation or attribution.

Trademarks. "Dimension AI" and our logos are our trademarks. You may not use them without our prior written consent.

10. Privacy

Our collection and use of personal information is described in our Privacy Policy. By using the Service, you consent to our data practices as described there.

11. Third-Party Services and Content

The Service may integrate with, link to, or rely on third-party services (e.g., AI providers, payment processors, cloud infrastructure, calendar providers, transcription services). Your use of third-party services is governed by the third party's terms. We do not control and are not responsible for third-party services or content, and we disclaim all liability arising from them.

12. Beta Features

We may make beta, preview, or experimental features available. Beta features are provided "AS IS," may be modified or discontinued at any time, and are excluded from any service commitments, warranties, or indemnification obligations.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, INCLUDING ALL AI OUTPUT, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. DIMENSION AI DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, CURRENTNESS, RELIABILITY, AVAILABILITY, SECURITY, AND QUIET ENJOYMENT.

WITHOUT LIMITING THE FOREGOING, DIMENSION AI DOES NOT WARRANT THAT (A) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) DEFECTS WILL BE CORRECTED; (C) THE SERVICE IS FREE OF VIRUSES OR HARMFUL COMPONENTS; (D) AI OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSES; OR (E) THE SERVICE WILL MEET YOUR REQUIREMENTS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) Excluded Damages. IN NO EVENT WILL DIMENSION AI OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE; ARISING OUT OF OR RELATING TO THE SERVICE, AI OUTPUT, OR THESE TERMS, EVEN IF DIMENSION AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

(b) Cap on Direct Damages. IN NO EVENT WILL DIMENSION AI'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS EXCEED THE GREATER OF (I) THE AMOUNTS PAID BY YOU TO DIMENSION AI FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (II) ONE HUNDRED U.S. DOLLARS (US$100).

(c) Construction Liability. WITHOUT LIMITING THE FOREGOING, DIMENSION AI IS NOT LIABLE FOR ANY CLAIM, LOSS, OR DAMAGE ARISING FROM OR RELATED TO YOUR USE OF AI OUTPUT IN ANY CONSTRUCTION, PURCHASING, ESTIMATING, QUOTING, PERMITTING, OR DESIGN DECISION, INCLUDING MATERIAL OVERAGES OR SHORTAGES, REWORK, CODE VIOLATIONS, FAILED INSPECTIONS, STRUCTURAL FAILURES, PROPERTY DAMAGE, OR PERSONAL INJURY.

(d) Basis of the Bargain. THE LIMITATIONS IN THIS SECTION ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND DIMENSION AI. THE SERVICE WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO THE ABOVE MAY NOT APPLY IN FULL.

15. Indemnification

You will defend, indemnify, and hold harmless Dimension AI and its officers, directors, employees, agents, affiliates, and licensors from and against any and all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Content; (b) your use of the Service or AI Output, including any construction, purchasing, or professional decision based on AI Output; (c) your violation of these Terms; (d) your violation of any applicable law or regulation, including licensing, building code, or consumer protection laws; or (e) your violation of any third-party right, including intellectual property, privacy, or contractual rights.

We may, at our option, assume the defense of any matter subject to indemnification, in which case you will cooperate with us at your expense.

16. Term, Suspension, and Termination

Term. These Terms apply from the time you first access the Service and continue until terminated.

Termination by You. You may terminate at any time by canceling your Subscription and closing your Account.

Termination or Suspension by Us. We may suspend or terminate your access, with or without notice, if: (a) you breach these Terms; (b) we reasonably believe your use poses a security, legal, or reputational risk; (c) required by law or legal process; (d) for extended inactivity; or (e) for any reason with reasonable notice.

Effect of Termination. Upon termination, your right to access the Service ceases. We may delete your Account and Content after a reasonable period, except as required by law or for legitimate archival purposes. Sections that by their nature should survive termination (including Sections 6, 7, 9, 13, 14, 15, 16, 17, 18, and 19) will survive.

17. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS HOW YOU CAN SEEK RELIEF FROM DIMENSION AI AND REQUIRES INDIVIDUAL ARBITRATION OF MOST DISPUTES.

17.1 Informal Resolution. Before filing a claim, you agree to try to resolve the dispute informally by sending written notice to legal@getdimension.ai and giving us sixty (60) days to respond and attempt resolution.

17.2 Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by JAMS under its applicable rules. The arbitration will be conducted in Wilmington, Delaware, or by video conference, in English. The arbitrator's decision is final and binding. Judgment may be entered in any court of competent jurisdiction.

17.3 Class Action Waiver. YOU AND DIMENSION AI AGREE THAT ANY CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of class proceeding.

17.4 Exceptions. Either party may (a) bring an individual action in small claims court; (b) seek injunctive or other equitable relief in a court of competent jurisdiction for infringement or misappropriation of intellectual property, confidentiality, or similar violations; and (c) assert defenses as permitted by law.

17.5 Opt-Out. You may opt out of this arbitration agreement by sending written notice to legal@getdimension.ai within thirty (30) days of first accepting these Terms, stating your name and that you opt out. Opting out does not affect other parts of these Terms.

17.6 Severability. If any part of this Section 17 is found unenforceable, the remainder remains in effect, except that if the class action waiver is unenforceable, the entire Section 17 is void.

17.7 Governing Law for Arbitration. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

18. Governing Law and Venue

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. For any matter not subject to arbitration under Section 17, the exclusive venue is the state or federal courts located in New Castle County, Delaware, and you consent to personal jurisdiction there.

The U.N. Convention on Contracts for the International Sale of Goods does not apply.

19. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice (e.g., by email or in-app notice) at least thirty (30) days before they take effect, unless a shorter period is required by law or reasonable given the circumstances. Continued use of the Service after changes take effect constitutes acceptance. If you do not agree, you must stop using the Service before the effective date.

20. Miscellaneous

Entire Agreement. These Terms, together with the Privacy Policy and any order form or addendum, are the entire agreement between you and Dimension AI regarding the Service, superseding all prior agreements.

Severability. If any provision is held unenforceable, the remainder remains in effect, and the unenforceable provision will be modified to the minimum extent necessary.

No Waiver. Our failure to enforce any right or provision is not a waiver.

Assignment. You may not assign these Terms without our prior written consent. We may assign them without restriction, including to an affiliate or in connection with a merger, acquisition, or sale of assets.

No Agency. Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship.

Force Majeure. We are not liable for delays or failures due to causes beyond our reasonable control, including acts of God, war, terrorism, pandemics, internet or utility outages, labor disputes, or government actions.

Export Controls. You will comply with all applicable U.S. and foreign export-control and sanctions laws and will not export or re-export the Service to any prohibited destination or person.

Government Users. The Service is "commercial computer software" as defined in FAR 12.212 and DFARS 227.7202. Government use is subject to these Terms.

Notices. Notices to you may be given by email or in-app notice. Notices to us must be sent to 10 Catamount Drive, Medford, NJ 08055 with a copy to legal@getdimension.ai.

Headings. Headings are for convenience only and do not affect interpretation.

21. Contact

Questions about these Terms:

Get Dimension AI Inc. 10 Catamount Drive, Medford, NJ 08055 Email: legal@getdimension.ai Support: support@getdimension.ai

This template is provided for informational purposes only and does not constitute legal advice. Consult a licensed attorney before publication.